Rolling with the Changes - Client Services

Think of your reward incentive program as a theatrical performance - each one is unique and dynamic. You need to be responsive to your audience, not only by supporting them, but also by modifying your performance to have a greater impact on success. To ensure this success you will need the ability to add and train new reward incentive program administrators, receive reporting on user behavior, maintain technical integration, and a host of many other activities. Our Client Incentive Program Services professionals specialize in these areas and support reward incentive programs both small and large.

Client Incentive Program Services Options include:

• Designated Client Support Manager
• Data services or technical support
• On- or off-site training
• Online training guides
• Timely support via e-mail or phone
• Data and reporting

Helping Participants - Customer Services

The most important goal of any reward incentive program is to alter participant behavior. Our goal is to eliminate anything that may detract from the experience. Our customer service professionals take care of your participants throughout the reward incentive program. They go beyond fulfillment services and shipping inquiries to represent your organization as dedicated stewards of your brand before, during, and after reward fulfillment.

Customer Incentive Program Service options include:

• E-mail or phone support
• Online Help and FAQs
• Shipping inquiries
• Toll-free access
• Live online support

Heather Silvestri, Trimble Navigation

Our values give us the freedom to be innovative and collaborative, as we strive to provide superior incentive program services.

Our clients include both SMB and Enterprise organizations with program sizes ranging from hundreds to millions.