Keith Halliday

Pathfinder Fellow in Executive Leadership

Mr. Halliday has been designated as the Pathfinder Fellow in Executive Leadership based on his extensive experience in organizational leadership, drawn from his career successes in leading effective performance in short periods. In these endeavors, he has also been successful in creating new cultures within companies, thereby driving employee satisfaction as a key success factor.

Halliday is the retired Senior Vice President & General Manager of the American Express Co.'s charge card servicing and credit activities in the Western region of the U.S. and of the telephone servicing, Corporate Client, and Merchant servicing activities nationwide. In that role, he oversaw an operations group of 4,500 employees, a $400mm annual expense budget, and a $5 billion accounts receivable portfolio. Also in this role, Halliday led significant re-engineering and restructuring activities, yielding savings of over $100mm. He will leverage this experience, joining other Pathfinder Fellows from around the globe, to provide ILI with guidance and leadership as the incentives market continues to evolve.