Solutions that Drive Performance

Our IGNITE Points Solutions ^SM help you to improve agent performance using recognition and rewards. Our call center programs align with your call center goals to drive service level, maximize efficiency, and reduce costs per call. You receive comprehensive training, and our customer services team takes the support load off your back.

IGNITE call center programs include:

• Program Design
• Budgeting, Reporting & Tracking
• Branded Reward Sites
• Communication Tools
• Secure Data Management
• GiftFolio^® Online Reward Catalogs
• Admininistrative Tools & Training
• Agent & Account Management Services
• Marketing Consultation & Planning

Since the entire platform is web-based, you can manage multiple programs centrally with robust tracking and reporting. Additionally, your data is secure both physically and electronically.

Call Center Performance Programs Deliver Results:

Increase:

• First Call Resolution
• Procedure Adherence
• Call Handling Efficiency
• Up-sell/Cross-sell
• Conversion Rates
• Customer Satisfaction
• Schedule Adherence

Decrease:

• Turnover
• Processing Time
• Staff Shrinkage
• Abandonment

Professional Service

With Incentive Logic, you never have a static solution. We continuously monitor and modify the program to achieve maximum performance. Our service professionals use communications strategies to direct agent progress. Throughout you have live support options via phone, e-mail or online. With the experience of caring for more than 20 million participants, our service professionals also train and support your program administrators, ensuring success from the start.

Choice Rewards

A custom Reward Site carries your brand and lets agents easily see what they've earned and redeem points for rewards through GiftFolio online reward catalogs. Merchandise rewards offer the best long-term effectiveness. We also offer cash awards, gift certificates and cards, as well as travel and other traditional gifts. With more than three million items from more than 250 global partners, representing more than 500 brand names, we give you ample choices. Our extensive reward network makes almost anything you could imagine possible.

Harvard Business Review

Recognize achievement or reward behavior immediately.

Drive acquisition, registration, or other events using games and sweepstakes.